The Foreign & Commonwealth Office and this Consulate-General are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this Consulate-General. We hope this information is helpful.

• there are small steps that must be negotiated to enter the main pedestrian entrance. The Consulate security staff are available to assist.
• wheelchair access to the office is gained by using the mobile wheelchair ramp.
• the public areas of the Visa and Consular Section, including the counter and interview room, are easily accessible to those in wheelchairs or with physical disabilities.
• main inside entrance doors are fire doors and therefore heavy and not easy to use for those with mobility impairment.
• the building and territory lighting of the Consulate are good on all levels.
• the Consulate is fitted with emergency alarms and arrangements are in place for assisting disabled visitors in case of emergency/evacuation.
• the Consulate is not equipped with lifts and handrails.
• the Consulate toilets are not especially designed for the needs of wheelchair-users and those with limited physical mobility.