Complaint procedures at our Consulate:

You have a right to expect prompt and courteous service. If you have any complaints
 about your treatment at the Consulate, please write to:

HM Consul
British Consulate-General
19 Nashashibi Street
Sheikh Jarrah Quarter
P O Box 19690
East Jerusalem 97200

Please mark the envelope and letter "personal".

If the complaint refers to the Consul personally, please write to the Consul General.